Refund Policy

We want Fleurune's return process to be clear and respectful. Please review the eligibility requirements below before opening your order.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, the item must be unopened, unused, and in its original sealed packaging, with proof of purchase.

Items that cannot be returned

For hygiene and safety reasons, opened or used intimate products cannot be returned. Gift cards, personalized items, and products clearly marked final sale are also non-returnable, except where applicable law requires otherwise.

How to request a return

Email lunelleintimate@gmail.com with your order number and the item you wish to return. Wait for approval and return instructions before sending anything. Returns sent without prior authorization may not be accepted.

Return shipping

For an ordinary eligible return, the customer is responsible for return shipping costs. We recommend using a trackable service. Original shipping charges and any customs duties or import fees are not refundable, unless the return results from our error or applicable law requires otherwise.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at lunelleintimate@gmail.com with your order number, a description of the issue, and clear photographs of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund and cover reasonable return shipping where a return is required.

Refunds

We will inspect approved returns after they arrive and notify you whether the refund is accepted. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

We do not offer direct exchanges. For the fastest replacement, request a return for the eligible item and place a new order after the return is approved.

Order cancellations

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes or cancellation after fulfillment has begun. If the order has already shipped, the standard return rules above apply.