Terms of Service

These Terms of Service ("Terms") govern your use of Fleurune's website, content, and services, including purchases made through our online store (collectively, the "Services"). The store is hosted by Shopify, which provides the ecommerce platform that allows us to offer the Services.

By visiting the website, creating an account, or placing an order, you agree to these Terms and the policies linked within them. If you do not agree, do not use the Services.

1. Eligibility and adult products

You must be at least 18 years old and at least the age of majority where you live to use the Services or purchase our products. By placing an order, you represent that you meet these requirements and may lawfully purchase and receive the products in your location. Keep products away from children and pets.

2. Personal-wellness information

Fleurune products and website content are intended for adult personal-wellness and intimate-pleasure purposes. They are not medical devices, and the Services do not provide medical advice or diagnosis. Read and follow the instructions supplied with each product. Stop use if pain, irritation, or damage occurs, and seek qualified medical advice when appropriate.

3. Account and order information

You agree to provide current, complete, and accurate account, billing, payment, and delivery information. You are responsible for safeguarding your account credentials and for activity under your account. Notify us promptly if you suspect unauthorized access.

4. Products and availability

We try to display product descriptions, colors, dimensions, and images accurately, but screens and manufacturing variations can affect appearance. Product availability may change without notice. We may limit quantities, discontinue products, correct errors, or refuse or cancel an order for legitimate reasons, including suspected fraud, pricing errors, inventory problems, or legal restrictions. If we cancel a paid order, we will refund the canceled amount.

5. Prices, payment, and taxes

Prices are shown in the currency displayed at checkout and may change without notice. Applicable taxes, shipping charges, duties, and other fees are shown or described before purchase where required. You authorize us and our payment providers to charge the selected payment method for your order.

6. Shipping

Shipping destinations, charges, delivery estimates, customs responsibilities, and discreet-packaging details are governed by our Shipping Policy. Free standard shipping applies to eligible United States and Canadian orders when shown at checkout.

7. Returns and refunds

Returns and refunds are governed by our Refund Policy. Because we sell intimate products, opened or used items cannot be returned for hygiene and safety reasons, except where applicable law requires otherwise. Damaged, defective, and incorrect items are handled separately as described in that policy.

8. Acceptable use

You may not use the Services for unlawful, fraudulent, abusive, harmful, or unauthorized purposes; violate another person's rights; transmit malicious code; attempt to bypass security; scrape or interfere with the website; submit false information; or use our content, products, or Services in a way prohibited by law. We may suspend or terminate access for violations.

9. Intellectual property

The Fleurune name, branding, website design, photographs, graphics, written content, and other materials provided through the Services are owned by or licensed to Fleurune and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping purposes only. No material may be copied, reproduced, modified, distributed, sold, or commercially exploited without prior written permission.

10. Reviews and submissions

If you submit a review, comment, image, suggestion, or other content, you confirm that you have the right to provide it and that it is accurate, lawful, and does not violate another person's rights. You grant Fleurune a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content in connection with the Services and our marketing, subject to our Privacy Policy. We may remove submissions that violate these Terms or applicable law.

11. Third-party services and links

The Services may rely on or link to third-party providers, including Shopify, payment processors, carriers, analytics services, and external websites. Their services and content are governed by their own terms and policies. We are not responsible for third-party websites or services beyond the responsibility imposed by applicable law.

12. Privacy

Our collection and use of personal information are described in our Privacy Policy. Shopify also processes information as described in its own privacy materials.

13. Disclaimer of warranties

To the fullest extent permitted by law, the Services are provided on an "as available" basis. We do not promise uninterrupted access or that every error will be corrected. Any product warranties expressly stated on a product page or required by law remain applicable. Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

14. Limitation of liability

To the fullest extent permitted by law, Fleurune and its service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunity arising from use of the Services. Where liability cannot be excluded, our liability will be limited only to the extent permitted by applicable law. This section does not limit liability that cannot legally be limited.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold Fleurune harmless from third-party claims, losses, and reasonable costs arising from your unlawful misuse of the Services, your violation of these Terms, or your infringement of another person's rights.

16. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including carrier disruption, customs action, severe weather, natural disaster, labor interruption, government action, internet or platform outage, or supply-chain disruption.

17. Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain effective. A delay or failure to enforce a provision is not a waiver of the right to enforce it later.

18. Changes to these Terms

We may update these Terms to reflect changes to our Services, practices, or legal obligations. Updated Terms will be posted here with a revised "Last updated" date. Changes apply prospectively unless applicable law requires otherwise.

19. Governing law

These Terms are governed by the laws applicable at Fleurune's principal place of business, without regard to conflict-of-law rules, except where mandatory consumer law in your place of residence provides otherwise.